Frequently asked questions
Most of what people ask is below. If your answer isn't here, write to us and we'll get back to you within 5 business days.
Why can't I pay on the website?
We don't take online payments yet. You build your route or pick a tour and send a request; our team emails you the program, date options and the final price within 5 business days. Sending a request is not a binding purchase and no amount is charged to your card.
Why don't the tours have dates?
We don't publish fixed departure dates. The programs run all year and we set the dates together with you, based on your group's availability, flight options and the season of the places you'll visit.
What is a “tour leader” — is that a guide?
The tour leader travels with the group and runs the plan: transfers, entrance tickets, timing, the daily flow and anything that goes wrong on the road. We do not provide licensed professional guiding (official commentary inside museums and heritage sites), which is why we call our team tour leaders rather than guides.
What's included in the price?
It depends on the plan you build, and the route builder shows every line separately. Accommodation, city transport, dinners, cultural visits and coordination are included as standard. The tour leader comes with the private vehicle option; if you pick the city transit card, you travel the route at your own pace. Museum and heritage site entrance tickets are not included in the price — you buy those yourself. Flight tickets and intercity train tickets are separate lines. Personal expenses and travel insurance are not included.
Is the flight included?
It can be, but only in the multi-city route builder. There, once you choose the city you're joining from, you can add the flight to the price; the amount is based on the distance between your departure city and where the tour starts and ends, per person and return. The package builders on the destination pages have no flight line at all — with those requests you book your own flight. In the route builder you can also simply switch that line off and book it yourself.
How do we travel between cities?
There are two options. The transit card covers travel within cities; in that case train tickets for the longer intercity legs are added to the price automatically. If you choose a private vehicle, it carries the whole route and no train tickets are added. A private vehicle requires a group of at least 6 people.
Can I cancel?
Yes. Cancellation is free of charge if you tell us at least 15 business days before the departure date; an email to info@catalumia.com is enough. Since we take no payment on the site right now, your request is not binding anyway and you can withdraw it at any time. Details are on the Cancellation & Refund page.
Can I build my own route?
Yes. In the route builder you pick the cities you want and set how many nights you stay in each. Because of travel time between cities, every route has a realistic minimum duration; if your plan falls below it, you get a warning when you send the route and you extend the duration.
What group sizes do you work with?
The route builder gives an instant price for groups of up to 8. The one exception is the private vehicle: on a multi-city route it is priced instantly only for groups of 6 or more, and below that we prepare the price by email — the same group still gets an instant price with a transit card. For larger groups — schools, institutions or extended family groups — we prepare a quote; send your request and we plan it together.